Over 40 Email Service Providers, both On Premise and SaaS Solutions, were rated as part of this 2010 Only Influencers Poll on ESP Customer Satisfaction. 

The Poll found that 27.6% of respondents were using an inhouse, on-premise email marketing solution, while 72.4% were using a 3rd party SaaS ESP solution.

The most popular service provider was a tie between ExactTarget and Responsys, followed by Epsilon.

Service Providers with the highest customer satisfaction included ExactTarget, Responsys, WhatCounts, StrongView, and 14 others.

Have things changed since 2010? Watch out for our updated Poll coming soon.

The Entire Report is available to Only Influencers Members, Including:

• Which vendors have the worst customer satisfaction.
• Which vendors are clients actively looking to change.

The Only Influencer's Email Service Provider Satisfaction Poll (members only)

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