KarenTalaveraKaren Talavera is President of Synchronicity Marketing a consulting firm providing digital and email marketing strategy, program development and professional education. Wondering if your email is optimized for usability? Get a free consult.

At the Crossroads of Email and UX: Five Optimization Factors Beyond Design

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The Nielsen Norman defines User Experience (UX) as “encompassing all aspects of the end-user's interaction with the company, its services, and its products”. They sum it up with this kernel of wisdom: “ the first requirement for an exemplary user experience is to meet the exact needs of the customer,...
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Talavera: What Makes for an Email Marketing Unicorn or Dream Team – and Do They Exist?

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Now that email has been a legitimate marketing channel for two decades there’s an entire generation of professionals who have grown up with it and in it. In fact, they’ve never known marketing without email which has made for an interesting evolution – or is it merely urban legend?  The...
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Talavera: When You Are Your Company: Sanity Tips for the Solopreneur

Talavera: When You Are Your Company: Sanity Tips for the Solopreneur

This month marks my 14-year anniversary of self-employment with Synchronicity Marketing and represents an important milestone: my own company is now the one I’ve worked for the longest.

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The Biggest Bang for your Email Marketing Buck: 5 Critical Areas to Invest In

The Biggest Bang for your Email Marketing Buck: 5 Critical Areas to Invest In

With endless approaches christened “best practices” and infinite blog posts on the latest email optimization tactics, it can be difficult to determine where it’s worth investing your email marketing money and manpower.

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Holiday Email Marketing Tips for the Non-Retailer

Holiday Email Marketing Tips for the Non-Retailer

If yours is a retail or e-tail business revving up your holiday email marketing engines, this advice is not for you (but good luck and Godspeed!)

If on the other hand you’re in the same camp as non-retailers, your email running the risk of being stampeded by the crushing annual blow of “buy now” retail promotional messages to consumer inboxes from September through December, read on.

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Winner. Best Pitch of the Week. Back To School Time for Email Marketers

Winner. Best Pitch of the Week. Back To School Time for Email Marketers

Since the topic of marketing education just came up on another OI list, I couldn’t pass up the chance to spread the word about the Email Marketing Training, Education, Workshops and Seminars I offer at Synchronicity Marketing.

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The Nitty Gritty of Email Segmentation

The Nitty Gritty of Email Segmentation

"You probably know by now that segmentation improves email marketing performance significantly, so if you’re still operating primarily in “batch and blast” mode it’s time to start slicing and dicing your subscriber file. Marketers that practice list segmentation see better open and click-through rates, fewer unsubscribes and better deliverability."

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Insights, Wisdom and Lessons Learned from the 2015 Email Evolution Conference

Insights, Wisdom and Lessons Learned from the 2015 Email Evolution Conference

Earlier this month I had the pleasure of joining many of my fellow Influencers in Miami at the Email Evolution Conference. Hosted annually by the Direct Marketing Association’s Email Experience Council (eec), the event kicks off the email conference year by bringing brands, advocates, vendors and thought leaders together under the south Florida sun to discuss, debate and share innovations and pressing issues central to email marketing.

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Karen Talavera

Karen Talavera

Synchronicity Marketing

As founder of Synchronicity Marketing and a 15-year email industry expert, Karen works with data-driven marketing and e-commerce brands to develop and refine email strategy, increase performance and optimize results. Specialties: marketing automation and messaging plans, program improvement audits, test strategy, implementation, custom training and education, public speaking.

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Email Marketing Inspiration for 2015

Email Marketing Inspiration for 2015

"Here’s what’s on the 2015 “to-do” list of these top marketers, and should probably be on yours as well."

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10 Email Subject Lines That Pack an Emotional Punch, and Why

10 Email Subject Lines That Pack an Emotional Punch, and Why

One of the best ways to engage email subscribers is to connect with them emotionally, although this is often easier said than done. I have spoken and written many times about the importance of creating emotional resonance – either positive or negative – between your message and your audience. It is essential because without some sort of feeling connection to you, at least occasionally, subscribers will become bored by the purely practical (i.e. 20% savings this week!), often repetitive litany of subject lines showing up in their inboxes and easily tune out. It’s fine to engage them intellectually, but if you want your email to create a lasting impact, it needs to pack an emotional punch too.

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6 Subscriber Acquisition Tactics to Fastrack Your Email List Growth (Part 1)

6 Subscriber Acquisition Tactics to Fastrack Your Email List Growth (Part 1)

If you take them aside in confidence and buy them a drink or two, most people working in email marketing will eventually admit there’s a hungry beast they have to deal with that is never full and always has an appetite for more. No matter how much or how often they feed it, it’s a bottomless pit.

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Is Email the Cinderella of Your Marketing?

Is Email the Cinderella of Your Marketing?

After over a decade in successful use there is abundant proof that email is not only the connective tissue of all data-driven marketing but also the revenue-producing juggernaut of digital efforts. Yet despite claiming the highest ROI of all direct marketing channels at 28.5%1, the highest driver of online conversions2and the number two spot (second only to search) in new customer acquisition3 email marketing is still too often swept out of sight, called upon only when we need miracles worked. In my nearly 15 years of experience with the channel, I am too frequently surprised and dismayed that email is not receiving nearly the attention and investment it economically deserves.

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Using Social Media to Boost Your Email Marketing

Using Social Media to Boost Your Email Marketing

I’m often asked what I believe to be the number one way to connect email and social media marketing. Last month I tackled that question from the starting point of email. This month I'm addressing it from the perspective of social media.

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Will You Make the Opt-In Marketing Mindset Shift?

Will You Make the Opt-In Marketing Mindset Shift?

"Permission as a standard for email is nothing new. Proponents of permission marketing have preached its virtues since Seth Godin first penned his book of the same name in 1998, and many companies and organizations have voluntarily adopted opt-in marketing as their business standard. But in the United States, unlike in the United Kingdom and much of Europe, we’ve always stopped short of legislating permission into email marketing law."

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The Number One Way to Connect Your Email and Social Media Marketing

The Number One Way to Connect Your Email and Social Media Marketing

"With so many ways to integrate email and social media we have almost unlimited options for leveraging connection between these two powerful conversation marketing channels. Still, for those at the beginning of the process it pays to know where to start."

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Three Email Message Types Not to Miss in Your Customer Marketing Mix

Three Email Message Types Not to Miss in Your Customer Marketing Mix

It’s easy to bore your customers to death with email: just send them the same type of message repeatedly and you’ll succeed. We're often guilty of this when we send our e-newsletter and little (or nothing) else. And while a newsletter absolutely has a place as a staple in your email marketing program, it should be far from the only type of message you send your customers on a regular basis.

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Do you Really Know Your Customers? Marketing to a Rapidly Diversifying Population

Do you Really Know Your Customers? Marketing to a Rapidly Diversifying Population

The U.S. Census Bureau releases the results of its 2010 census this summer and marketers are advised to prepare for some major demographic shifts. In a recent interview I read of Peter Francese, consultant to advertising megalith Ogilvy & Mather and author of the research report 2010 America, I was surprised to learn:

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