Move Your Organization through the Process of Change

Move Your Organization through the Process of Change

"Problem: How do you deal with, and lead, the changes in an organization? Answer: You understand the process of change and apply it to the situation and person."

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Walking the Talk: Embracing Uncertainty

Walking the Talk: Embracing Uncertainty

"After becoming the CEO of a direct marketing company, the magic word for me was “visibility”. I wanted predictable results…predictable processes…and craved the comfort of certainty. When uncertainty reared its head, I felt all that was needed was more information. Just be a little smarter."

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The Flip-side of Content Marketing

The Flip-side of Content Marketing

"For the past few years, I’ve had a front row seat to the content marketing revolution. I bought into it hook, line, and sinker. Indeed, a decade ago, I was trying to convince clients to create more video content because “with instantaneous, worldwide distribution, every company is a publisher, broadcaster, and entertainer.” I’m sure many of you had similar conversations."

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How to be an Email coach

How to be an Email coach

"Basketball season is upon us (and the holiday season), and as a fan of the sport, I was reading about John Wooden who is widely considered the best collegiate basketball coach in history, and one of the best coaches in any sport ever. I walked away thinking that managing and email program is a great deal like coaching a basketball team. Both require the mastery of fundamental skills, dedication, focus, and practice."

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When Advertising No Longer Works

When Advertising No Longer Works

"Social media for instance has taken over our lives in many respects. This extreme has now started to work in reverse because social media has now become “anti-social”."

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You've hired them! Now, how do they become a trusted advisor?

You've hired them! Now, how do they become a trusted advisor?

"How do you develop 80+ users to become your company’s trusted advisors on using your automation tool, developing corporate strategy, and managing ongoing media evolution? "

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Account (mis)Management

Account (mis)Management

"I’ve had the pleasure/misfortune of working with a number of vendors over my career. A great vendor partner is a pleasure to behold – they can help drive your business to greater results than you could on your own. Which is nice."

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(Not So) Great Expectations

(Not So) Great Expectations

"My answer or edict to the industry is, “Stop lowering the bar so low just so you can jump over it”. Our industry service providers are by and large filled with pre-adolescent expectations."

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3 Questions to ask before Hiring Your Next Email Marketing Superstar

3 Questions to ask before Hiring Your Next Email Marketing Superstar

"An email marketer needs to be fearless. In the world of digital marketing, email is an extreme sport. It takes guts to stare down the send button and hit it. Not everyone is nervy enough to do that day in and day out."

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Samantha Iodice
Great article Sol! #2 is the big one for me, followed by a close second with #3. Relationships are the #1 influencer in the workpl... Read More
Wednesday, 28 August 2013 14:31
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Never Throw Out a Customer!

Never Throw Out a Customer!

My father owned a kitchen and bath showroom on 7th Avenue in the Chelsea neighborhood of Manhattan. He ran the business from when he was a young man to when he retired a few years ago. While he was cordial with people just browsing his store, he would drop everything when a paying customer walked in. If he hadn’t heard from a customer in a while, he would reach out with a phone call. Putting the customer first and always staying in touch are principles that have stuck with me throughout my professional career.

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Guest — Dave Hendricks
Failure is a key component of email marketing. Most people don't open your mail. Stop complaining. Unless you are in the transa... Read More
Tuesday, 06 August 2013 20:57
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Why Email Conferences Suck

Why Email Conferences Suck

"I've been to a lot of conferences. But frankly, a lot fewer than I used to. Why? It's simple: conferences, especially email conferences, have become an increasing waste of time that fail to deliver (drumroll, please) sustainable ROI."

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Interview with Bill Wagner, CEO of StrongView

The short answer is that current clients will not notice anything different, per se, what they will experience is an opportunity to have an expanded set of capabilities. If you are happy with the way things are, you are going to be happy with what's coming. If you want more and...
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Interviews with Vendors: George Bilbrey

 George: We had a client in the travel industry, an extremely narrow vertical, looking at how they were sending mail and the days of the week they were sending mail and looking at the days their competition was sending mail on and they found there was a whole in the calendar...
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Email, Social, and Mobile Marketing. Three Pillars of Digital Marketing Part One

Email, Social, and Mobile Marketing. Three Pillars of Digital Marketing Part One

The following is the Part One of a speech I just gave for the 2011 New York Ad:tech Email Track. It concerns the merging of Email and Social Media. Part Two is on the synergies between Email and Mobile and will be published in a separate blog post.

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Do you Really Know Your Customers? Marketing to a Rapidly Diversifying Population

Do you Really Know Your Customers? Marketing to a Rapidly Diversifying Population

The U.S. Census Bureau releases the results of its 2010 census this summer and marketers are advised to prepare for some major demographic shifts. In a recent interview I read of Peter Francese, consultant to advertising megalith Ogilvy & Mather and author of the research report 2010 America, I was surprised to learn:

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Interview with Influencer: Loren McDonald

Today we launch a new feature at Only Influencers: Meet the Influencers, an interview with one of the membership. I can think of no one better suited to kick off this feature than my first interviewee: Loren McDonald. I've known Loren for nearly 10 years and always enjoy catching up with...
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