I was listening to an interview recently that discussed how common imposter syndrome is among many professionals today. It got me thinking about how this very common issue might relate to email marketing in general. Defining Imposter Syndrome Imposter Syndrome is described as the psychological experience of having self-doubt in one’s...

In today's digital landscape, the integration of artificial intelligence (AI) into content creation is becoming increasingly common. As AI tools become more sophisticated, they are capable of generating content that is virtually indistinguishable from that written by humans. This raises a crucial question for content creators: should they disclose the use...

Almost everybody in the email world has gone through a technology platform migration. But few share my perspective as a tech user, platform vendor, and now head of an agency that shepherds enterprise-level companies through the migration maze. Today's technology can do things I couldn't even dream of when I started...

Email marketing - a goldmine of business intelligence. Ready to unlock the hidden power of your campaigns? Read on to transform your email marketing from a communication tool into a strategic powerhouse. From sales to product development, customer service to brand strategy, discover how email insights can give your company a...

There is often a discrepancy between what we, as email marketers, know is a best practice and what consulting clients or higher-ups in our organization tend to ask about. Our responsibility as email marketers is to steer the conversation based on our expertise, even when challenging. Clients/higher-ups should also understand that...

Data visualization is an important part of email marketing and it’s reporting. In fact, many marketers are already using it even if they don’t realize it. For example, if you graph your email metrics over time, then you already visualize your email data. In a real way, making those charts IS...

It was such a pleasure to present ’35 Great AI Ideas in 35 Minutes’ with Tamara Gielen, Materialise, at Email Innovations World 2024! For those of you who missed our presentation, I thought I would present 6 of my ideas here, and another 6 on my Email Optimization Shop blog; I’ll...

GenAI has recently captured significant interest in our industry, particularly for its potential to enhance email creation — from drafting subject lines to generating complete emails. Despite the current hype surrounding GenAI and the many applications being built on it, the practical utility of GenAI often falls short of expectations. Demonstrations...

Most of us marketers consider unsubcribes a fact of life in email. We all-too-often take them for granted. They are considered the unavoidable collateral damage that each passing campaign creates. But what if they were a missed opportunity to learn how our sending behavior may be impacting our effectiveness? We set...

“Wanna go on a road trip?”– my mom would randomly ask when we were kids. Of course, my little brother and I would yell “Yes!!!” We had no clue where we were going but we knew we’d have fun in the car, listening to music and playing the word game where...

There’s no shortage of things in email marketing to be irritated about. The lack of email coding standards, the inconsistent email rendering, the partial support for CSS-based interactivity, the partial support of AMP for email, inconsistent implementations of dark mode, how expensive BIMI VMCs are,… Marketers have also been perpetually frustrated...

Jim Barksdale, co-founder of Netscape, is credited with saying ‘there are only two ways to make money in business. One is by bundling. The other is by unbundling.’  That casual-sounding insight is like a high-powered X-ray view for the changing fortunes of businesses — especially, it seems, digital businesses.  You could...

Assuming your product or service lends itself to try-before-you-buy, a free trial can be an effective way to sell it. I’ve helped create and market a lot of free trials over the course of my career. I started my career in the publishing industry, and free trials can be a good...

For several years straight, we’ve been successfully setting up and launching email campaigns for our clients. But sometimes, we come face to face with unusual tasks where the most reasonable decision is to teach the client’s team all the required details. In November, the e-learning team of a large cosmetics brand...

Recently, the OI Metrics committee hosted a webinar on Using ChatGPT for Email Data Analysis. I must admit I was skeptical of it when we started. So far, my exposure had been subject line tools that used ChatGPT, which I consistently beat for one of my clients. I also thought that...

Since it’s been almost 6 years since I last offered advice on OI as to how to approach your RFP process, I thought it was time to revisit the topic in the OI blog. There have been a lot of changes during that time. So let’s get started! 1. Know when...

This is a story of unique and total clicks: how they are computed, what they mean, and how you can make the most of them. One morning recently, I started my day with a query from a client who was reviewing their engagement reports from our platform, and wondering why the...

If I said “Rizz”, “Drip”, or “NPC”, would you have any idea what that means? If the answer is “no”, then just search your contacts for your favorite 14-year-old and they will enlighten you. Generation Z, or those people born between 1997 and 2012 according to Pew Research Center, represent $360B...

Chad is quickly becoming a valuable member of my agency's team for our planning, creative development and optimization. You won't find his photo on our company website, however. That's because "Chad" is the name we've given to our private version of ChatGPT. Plus, he's still a work in progress. We're training...

Just this week I saw yet another of those consumer surveys about email marketing commissioned by a tech vendor. Inside there were lots of obvious things that come from leading questions (like ‘Would you like less or more marketing emails in 2024?’. Phrased like that how do you think they’d respond?...