Today, I’d like to share some insights into unsubscribes—an approach I’ve used for years and highly recommend, especially with the holiday season approaching. Unsubscribes can feel alarming; they’re often seen as a sign that something is wrong with your content, personalization, or offers. But unsubscribes shouldn't be viewed as a single...

A recent conversation with some well-known folks in the space turned to the question about email frequency; but from the perspective of setting a floor – the minimum number of emails you should send folks on your list – rather than the maximum. Many eCommerce brands spend a lot of time...

In the world of digital marketing, one question often arises: “Does the length of email content affect conversion rates?” This question was recently posed to me by an email copywriter seeking advice about the relationship between content length, information density, and conversion rates, so I thought I would use this blog...

Whether you are a double opt-in, only send email to people who have engaged with your email in the last 2 weeks person or a spammer, one fundamental truth stands out: the frequency of your email campaigns drives every aspect of your email metrics. From opens and clicks to sales and,...

Are you an email marketer who grapples with the perennial dilemma of being urged by business stakeholders to send more emails? You want to deliver value to your business, but you're equally concerned about losing subscribers or tarnishing your brand's reputation. If this scenario feels all too familiar, you're not alone....

Clarity At Last As many of you will know, Google's recent announcement about their impending 2-year account inactivity policy change has me revisiting an ongoing beef of mine. Namely, why you should email inactives and how long you can safely do so before they become Spam Traps. The answer to that...

The Email Innovations Summit 2023 is just around the corner (June 19-21, 2023), and it promises to be one of the best ever! Unfortunately, I won't be able to attend this year's summit, and I am feeling disappointed about missing out on what promises to be an amazing event. For those...

Many companies struggle with attribution in general, but when it comes email the failure to measuring the true impact of email on their revenue is spectacular! As a result, the email team at most brands face a constant struggle for recognition and more importantly a fair share of available resource. The...

Anyone who follows me will know how unusual a post like this is for me, as I am generally reluctant to make predictions about the future for good reasons: they can come back to bite you. Just think back. How many predictions about 2020, made in 2019, anticipated the changes COVID...

Now the summer is over and our thoughts are already fully focussed on the upcoming holiday season. In particular we are increasing our focus on re-engagement. The goal is to re-engage as many inactive subscribers as possible before Black Friday. If you are like most businesses, your focus is on customers...

In my last contribution to the OI Blog I wrote about Alchemy Worx’ Audience Management methodology. Which requires a move away from just pulling segments, which is a reactive process, to a more proactive approach which takes behavior from all channels into account. In it I showed how subscriber engagement does...

80/20 rule - Engaging with the engaged The Pareto Principle or 80/20 rule states that in very many situations 80% of your results will come from 20% of your effort. This principle is very widely accepted and holds true in many cases, for example in IT, 80% of system crashes are...

During a panel discussion I took part in recently, an audience member asked which companies did the panel think are doing a good job of multi-channel messaging. I thought it was an interesting question because unless you are armed with a knowledge of what data is being used and how it...

As the current crises began to unfold, I was interested to note that while we started out by calling the disease Coronavirus, the name COVID-19 began to emerge as the favorite among email marketers for use in Subject Lines (SL). So, a couple of days ago I decided to dig into...

A/B Test

I have been following a recent discussion by the Only Influencers membership around how adopting new technology - or even fully using the existing functionality available to you - can be a challenge. Something I am sure many of you reading this would also testify to. The percentage of users who...

The ability to measure engagement using open rates click rates make email the most measurable digital channel, yet most marketers struggle to prove the value of email an email address to their organization. As a result, email is the most consistently underrated digital marketing channel. Paradoxically the main reason marketers find...

Everyone loves Halloween! Well perhaps not everyone but, judging by the number of Halloween themed offers and Subject Lines to be found at this time of year, marketers certainly seem to. There seems to be consensus that incorporating the Halloween theme in a Subject Line is a good thing. But what...

Current Best Practice When it comes to your inactive subscribers, best practitioners have always advocated that you stop mailing them. Following this advice will have the immediate effect of improving your open rates without you having to do anything difficult like write better subject lines or improve your content and/or creative....

“Numbers have an important story to tell. They rely on you to give them a voice.” Stephen Few This is an article that wrote itself. It started out as a rant about the relentless negativity surrounding the email channel and how everyone under estimates its importance to the digital ecosystem. As...

Dela Quist: This week’s I’d like to open up a discussion around Batch & Blast something I wrote about last week for the OI bog titled: Forget Batch & Blast, it’s Fire & Forget Damaging Your Campaign Performance - Here’s Why Most of you will have heard me point out that...