This year marks the fifth time that we’ve teamed up to conduct our annual survey of email marketers. If you find the results valuable, thank the following organizations, and watch for our 2026 survey. Even better: if you have a list of email marketers, reach out to learn how to help...

We've all seen the vendor-backed surveys: glossy reports that confidently tell us why brands are struggling with CRM personalisation. They present familiar charts and familiar answers - data siloes, data quality, lack of resources - each ready-made to support the vendor's pitch. But in practice, those aren't the real blockers anymore....

If you manage email campaigns, you’re doing more than sending messages—you’re managing relationships. This post will help you reframe your role by: Showing leadership how email drives real business outcomes Turning behavioral data into customer insight Structuring campaigns around the customer journey Naming campaigns with strategy in mind for better reporting...

If you’re a regular reader of the Only Influencers (OI) newsletter, you may have noticed a shift in 2024. We took the OI newsletter from once a week to twice-a-week — moving from Wednesday drops to Tuesday and Thursday sends. Why? Because our content had outgrown its container. Here’s what we...

Everyone seems to have an opinion about “no-reply” email addresses. If you read the usual commentary, you’ll find almost no one speaking in their favour - it’s all “no-reply is bad,” “it’s unfriendly,” “it kills engagement.” But here’s the interesting bit: there is no empirical evidence anywhere that a no-reply address...

Many organizations treat email as just another task on the to-do list, rather than a strategic communication channel that demands care and precision. Too often, different departments operate in silos, each with their own approach to email, resulting in deliverability issues that can negatively affect the entire organization. There’s a tendency...

Interactive emails let users take action—like completing a survey or booking—without leaving the inbox. Fewer clicks mean less friction, better results, and a more enjoyable experience. From polls and quizzes to gamified product carts, interactive emails feel like mini apps people actually want to use. To enable this, most teams turn...

What is an email newsletter? That’s a serious question. Think about it for a minute. What is an email newsletter? I’ve been thinking about this a lot lately and here’s what I came up with: An email newsletter is a message format that mostly contains non-promotional content that’s of interest to...

If you have been following my posts here on the Only Influencers blog, you'll know that I'm just as fascinated by the psychology behind email marketing as I am about the mechanics. Maybe even more so! That's because I want to understand why our customers do what they do with our...

Picture this. It's 2027. You open your inbox and immediately get buried beneath an avalanche of AI-generated noise. Every brand knows your name, shoe size, breakfast choice, and probably the last embarrassing question you asked ChatGPT. Yet somehow, none of these emails feel remotely personal. It’s cluttered, overwhelming, exhausting. It’s the...

What if the "death" of cold B2B email has been greatly exaggerated, and you're just three strategic shifts away from doubling your response rates? Discover why the marketers seeing breakthrough results in 2025 aren't sending more emails, they're sending smarter ones, leveraging AI in ways you might not have considered. Ready...

If you’ve watched an ESP demo lately, chances are it began with a generative AI trick — “Write a subject line,” “Build a product description,” “Summarize this content.” And while the results are often impressive, most email marketers watching aren’t thinking, "Wow, I need that." They’re thinking, "Great. Now can it...

You designed a split test. You launched it. You waited patiently (or maybe not so patiently). You crunched the numbers... and came up empty. No statistical significance. No learning. Just... a shrug from your data. Sound familiar? If so, you’re not alone. You may not be “doing it wrong,” but you...

If you knew in 2020 that COVID was coming, what would you have done differently with your marketing? That's where we are today with tariffs and looming trade wars. Once again, we marketers are figuring out how to continue marketing amid turmoil and uncertainty. We need to connect with and reassure...

Circa 2004, Bill Gates suggested that every email sent should have a small charge, like a digital postage stamp — perhaps X seconds of compute time — for every message. He was responding to the early-ish days of email SPAM. (For context, Blackberry had around a million subscribers in 2004. The...

In the fast-paced world of email marketing, we often obsess over the wrong variables — open rates, emoji choices, subject line hacks. But one of the most powerful, yet underutilized tools for creating content that truly connects? Keyword research. Not in the SEO sense. I’m talking about using keyword research to...

In June of 2024, I presented at Email Innovations World alongside Paul Shriner (AudiencePoint) on emotional loyalty in email. At the time, I didn’t realize just how deeply personal that topic would become for me only a few months later, when fires swept through Los Angeles. To provide some context, I...

Email marketers love metrics. They give us tangible proof that what we’re doing is working (or not). But here’s the catch: applying the same success metrics to every campaign is like using the same measuring cup for every ingredient in a recipe. Sure, it works sometimes, but other times, you’re going...

Imagine losing 70% of your email audience overnight—not because your content isn't valuable, but because a tiny 0.3% triggered an invisible digital gatekeeper. In the high-stakes world of email marketing, this isn't a hypothetical scenario; it's the new reality imposed by Google's stringent spam rate policy. Your emails' journey from "send"...

I've always considered myself an enthusiastic early adopter, embracing new technology with unbridled passion. This was true with marketing automation, advanced personalization, and analytics of all kinds. So, when large language models (LLMs) became a thing, I quickly jumped on the bandwagon. At first, the results were underwhelming. But gradually, as...