kath payKath lives and breathes email marketing, she is not only a world renown speaker and trainer but practices her art with her consultancy, Holistic Email Marketing, where she is Founder and CEO. Many years ago she coined a phrase, Holistic Email Marketing and not only practices this approach within her consultancy, but also teaches it to her students and clients. She is one of the World's Top 50 Email Marketing Influencers (Vocus, 2014).

Email Roundtable Discussion: Email Delivery Wins

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Kath Pay: Bill asked me to lead a discussion based on my article/case study:  0% to 100% in Gmail? Yes, It Happened, and Here's How! We tend to treat deliverability as a dirty secret and more often than not only ever hear bad stories - so let's flip it and share...
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Pay: 0% to 100% in Gmail? Yes, It Happened, and Here's How!

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When you're trying to sort out your deliverability issues, it's so easy to think that fixing one thing will automatically solve all of your problems, especially with email services like Gmail. But I've learned over the 14 years that I’ve been resolving deliverability issues, that deliverability is a complex issue....
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Pay: Innovate Your Mindset to Reimagine Your Marketing

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Last month's opportunity to deliver the opening keynote address at the fourth annual Email Innovation Summit helped me bring together many of the principles that have guided me in my own marketing journey. What I've learned is that it's not enough just to focus on innovation. We also must help...
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Kath Pay: Are We as Customer-centric as We Think?

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We marketers like to say we are customer-centric. We give "customer centricity" and "customer experience" the nod in our public commentaries. The Google Trends search trend pictured below shows a marked increase in "customer-centric" searches, which indicates that many of us are on board with this concept.  Source: Google Trends....
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OI Discussion: Email Attribution

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Kath Pay : Welcome to the second of the new format weekly Influencer discussions!  Absolutely chuffed to be leading this discussion and I really hope we all get to share our trials and tribulations when it comes to both accurately measuring and attributing success for email. My thoughts are that...
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Kath Pay: The Challenges of Attribution in Email Marketing

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Attribution is a problem as old as email, and it’s a huge topic – much too big to fully address in a simple blog article. And, sadly, I don’t have all the answers. In fact, I’m not sure that anyone does. But it is a topic that deserves much more...
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Kath Pay: To resend or not to resend? The data says yes!

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One of the recent topics on the Only Influencers email discussion group is whether to resend marketing emails to non-openers. ( To read this or any OI past discussion, consider becoming a member of Only Influencers. If you are a brand, you might even qualify for a free membership. ) ...
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Kath Pay
I've had a few discussions and there is some concern that I didn't make it clear that this tactic is not to be overused - but to b... Read More
Wednesday, 24 October 2018 17:00
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Pay: New Research: Helpful, Personalised, Customer-Focused Emails Drive Higher Engagement

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Around this time last year, I asked you all to think differently about email marketing, to envision "marketing as helpful customer service, not a means to an end." In other words, to build your email marketing around creating a better customer experience – Customer Experience Email Marketing. CX Email Marketing...
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Must Read: Even GDPR Can't Kill Email

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On rare occasions Only Influencers publishes an article so important to the future of email marketing and its stakeholders that we label it "Must Read". Todays rebuttal, written by Kath Pay and Tim Watson, of a recent CNBC article is one of those rare occasions.

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Recent Comments
Andrew Kordek
Kath....amazing article and super helpful to everyone in the industry.
Wednesday, 11 July 2018 14:36
Kath Pay
Thanks Andrew! I really appreciate you letting me know.
Wednesday, 18 July 2018 09:34
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Do You Acquire Email Subscribers Like Top UK Brands? Check Yourself Here

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After nearly 20 years in the industry, it still astonishes me to find how many email marketers aren't doing everything they can – legally! – to acquire high-quality subscribers.

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Kath Pay: Transition to 'Helpful Marketing' This Holiday Season

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Everybody talks about being "customer-centric" in their marketing plans. "Putting the customer first" is a popular session at email conferences. "Aligning marketing with the customer journey," "improving the customer experience through email" and "adding value for our customers" are three goals people say they're trying to achieve with their marketing....
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Not all Email Best Practices are Equal…nor are all of them best practices

Not all Email Best Practices are Equal…nor are all of them best practices

Because email marketers are under resourced, busy people – and often new to the profession or have nobody to show them the ropes – they look to "best practices" as silver bullets that will fix their problems or keep them on the right side the law

Coupled with our history of being associated with spam, it's easy to see why marketers are so focused on following best practices. They use it as a solution to a common problem. The solution becomes a trend, and before you know it, it's promoted to a best practice.

However, I see too many marketers rushing to implement best practices without questioning whether something is truly a best practice, a trend or a bad habit that has evolved into a rule.

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Kath Pay: 5 Ecommerce Customer Segments to Automate and Engage with Email

Kath Pay: 5 Ecommerce Customer Segments to Automate and Engage with Email

Your customer data is a goldmine of information just waiting to be discovered. You know that emails which reflect a customer's data are more relevant and likely to be acted on, but too many marketers stop at basics like name, gender or location.  

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Tackle Inactives by Designing for Their Buyer Personalities

Tackle Inactives by Designing for Their Buyer Personalities

We talk a lot about how to wake up inactive subscribers and customers, but none of the usual strategies and tactics tackle one of the root causes: Your email's personality doesn't appeal to most of your subscribers.

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Kath Pay: Use Email Testing Insights Across Other Digital Marketing Channels

Kath Pay: Use Email Testing Insights Across Other Digital Marketing Channels

We already know that email can form the hub of your digital marketing program, with the email address housing all of your information about each customer in your database. Now, I want you to think how email testing can also drive your multichannel testing program to gain insights across your entire customer database.

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Kath Pay: Email is the Ultimate Push Channel. It's NOT a Shove Channel

Kath Pay: Email is the Ultimate Push Channel. It's NOT a Shove Channel

As you head into the frenzy of the holiday email-marketing season, take a minute to step back and appreciate email's great strength as the original disruptive marketing channel.

Email, in fact, is enjoying a renaissance! Those of us who have made email the center of our work lives can rightly feel vindicated when study after study shows people prefer email for brand communications. As shown below from Econsultancy’s Email Marketing Census 2016, the ROI still outshines every other channel from print to broadcast to direct and social.

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How Machine Learning Takes Email Marketing to New Heights

How Machine Learning Takes Email Marketing to New Heights

The possibilities and potential for machine learning never fail to amaze me, whether they could make my personal life easier (now my kitchen appliances can talk to each other, but do I want to know what they're saying about me?) or open up new vistas for email marketers.

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Using Machine Learning in Email for 'Always On' Optimization

Using Machine Learning in Email for 'Always On' Optimization
"Machine learning" has moved out of science fiction and into real-life applications, like powering Tesla cars that run on autopilot and robots that can beat humans at the Japanese game of Go. For marketers, it gets them closer to their email nirvana: true 1:1 personalization on a mass scale. Machine...
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