nck.crawford

Nick Crawford, Owner of Twist Consultancy

Nick’s mission is to help businesses win and retain customers with relevant and engaging marketing by reshaping their strategy, delivery and training.

Working with B2C & B2B clients for over 15 years, he has a deep understanding of data-driven marketing & strategic planning. Experience spans across...

nck.crawford

Nick Crawford, Owner of Twist Consultancy

Nick’s mission is to help businesses win and retain customers with relevant and engaging marketing by reshaping their strategy, delivery and training.

Working with B2C & B2B clients for over 15 years, he has a deep understanding of data-driven marketing & strategic planning. Experience spans across CRM, Direct Marketing & Automation, with a specialism in email and cross channel integration.

An elected member of the DMA Email council and IDM Tutor for their Digital Diploma. Nick also holds a Post Graduate Diploma in Digital Marketing from the Institute of Data and Marketing (IDM)

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Out of ideas? Here are 5 super simple recommendations to develop your emails

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Over time it gets tougher and tougher to come up with those new ideas that will keep your email campaigns on an upwards performance. You’re not alone. And as someone clearly open to keeping well read and informed, here’s some help, just for you (ish). One of the toughest tasks for...

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5 steps to simplify your email planning. Stay fresh, relevant, and ahead of your competitors

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Is the need to deliver the next email campaign NOW! causing you to simply rinse and repeat old activity? Planning doesn’t need to be a luxury you don’t have the time for. Here are 5 simple steps to work through to ensure you keep your activity fresh, relevant and delivering maximum...

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From blank box to killer content

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Email planning for an email campaign can often start as a blank box on a send calendar or launch schedule. But how do you ensure that you can put the reader back into the heart of the content? Here we look at 3 proven methods to move from planning to customer-centric...

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Don’t guess. Ask. Survey what readers really think of your emails?

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How do you know what the majority of your readers think about your emails after receiving them for a while? Given that the majority of your audience won’t click on an email (a classic success measure) and open rate is diminishing as a measure of engagement, why not simply ask your...

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Dark Mode – a new layer of render complexity

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Once upon a time we could test, learn, and implement without fear or bias. Knowing that our emails would look different for each reader, but happy to work with the majority view. This is no longer the case as this example highlights. Help wanted on what you’ve found, changed and decided...

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Data insight is not the whole puzzle. It’s only one piece

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Editor's Note: Nick will be leading a discussion on this article at a special, open-to-all OI Live Zoom Call on Thursday, March 25, 2021 from 12:00 noon to 1:00 PM ET. Register here.   Great marketing, that blend of art and science, is as much about knowing your customers emotional needs and...

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Develop a good ‘Creative Delivery Process’. Your key to meeting the brief with reduced stress

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Summary Using a defined creative delivery process with clear accountability across decisions and task, will ensure you produce the best campaigns with the minimum waste of time and effort. Have you ever found yourself having any of these conversations with colleagues or clients: “We need to do something, but we’re not...

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Time to give your newsletter some love? A case study to help inspire.

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Summary What’s the purpose of your newsletter? Often one of the largest and most frequent sends from a brand, but often a compilation of message and objective, as it tries to do all things for all stakeholders. When trying to speak to all of your audience at the same time, what...

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If great email marketing is a blend of art and science, where has the art gone?

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60% of email marketers believe that their skills are below good 45% of marketers report that half of all emails sent are not relevant 86% of customers report that over half of emails they receive are not useful Source: DMA Marketer & Consumer Email Tracker Reports Given the priority of email...

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IT’S ALL IN THE TELL. The power of vendor storytelling to brands.

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I’ve recently been working on two interesting projects which have put me either side of the brand and vendor perspective. Having worked agency, vendor and client side it’s a very useful juxtaposition from which to develop my own consultancy delivery experience. Project 1. I’ve been working with a marketing platform solution...

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