The Nitty Gritty of Email Segmentation

The Nitty Gritty of Email Segmentation

"You probably know by now that segmentation improves email marketing performance significantly, so if you’re still operating primarily in “batch and blast” mode it’s time to start slicing and dicing your subscriber file. Marketers that practice list segmentation see better open and click-through rates, fewer unsubscribes and better deliverability."

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The State Of Email Marketing in India

With almost 122,500,453,020 emails sent every hour in India, email is alive and here to stay for long. While marketers across the globe are embracing advanced personalization in email, India is leaving no stone unturned to win the email game.

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Why I Love Batch and Blast

Why I Love Batch and Blast

Batch and Blast – the process of sending out email with little to no segmentation – has become the Tom Cruise of the email industry. Once white-hot popular, yet now almost comically reviled. You can’t pick up an entertainment magazine without a little Cruise-hate. You can’t pick up a marketing publication that doesn’t attempt to eviscerate BB and basically tell you that you’re a moron if you use it.

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The Mighty Millennials: Digital Marketing’s Game-Changing Demographic

The Mighty Millennials: Digital Marketing’s Game-Changing Demographic

Last week, organic grocery giant Whole Foods announced its plans to open a low-cost grocery chain targeted at the millennial market. The concept, according to CEO Walter Robb, will be “unlike anything that currently exists in the marketplace,” boasting “a modern, streamlined design, innovative technology and a curated section.” In the same week, McDonald’s—in an attempt to boost its falling popularity with the twenty-something set, revived its Hamburglar mascot complete with a head-to-toe hipster makeover. With two major players joining the race to capture (and retain) their share of the millennial market, media outlets and marketing professionals alike have called into question the efficacy of their tactics. Why the skepticism? All too often companies miss the mark when it comes to millennial marketing, due in large part to the mass confusion surrounding how to engage this elusive yet highly influential group.

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Cart Abandonment Emails: Big brother marketing or an essential part of your mix?

Cart Abandonment Emails: Big brother marketing or an essential part of your mix?
58% of people said they abandon because shipping costs increased the price too much. 57% said they wanted to get an idea of the price including shipping. 55% said they weren’t ready to purchase and wanted to save the basket for later! 50% said their order didn’t qualify for free shipping and 37% complained shipping costs were shown too late in the process.
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Bill McCloskey
Quite an interesting post Mike! Relished reading it out. It is quintessential to identify the trigger as you mentioned that led th... Read More
Wednesday, 29 April 2015 11:17
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UK Data Protection Update for Digital Marketers: Irritated Brits are a Force to be Reckoned With.

UK Data Protection Update for Digital Marketers: Irritated Brits are a Force to be Reckoned With.

Despite all the talk over here about the EU Data Protection Reform, with its unknown content and unknown timescales, we’ve been relatively calm and relaxed about the whole thing. After all, who has time to worry about something “12-24” months away when you have things which matter now?

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Wired, Tired, Expired: Context Ousts Relevancy and Personalization in the Marketing Buzzword Wars

Wired, Tired, Expired: Context Ousts Relevancy and Personalization in the Marketing Buzzword Wars

"Personalization is under attack. Not the act of personalizing messages to be more relevant and valuable – just the word itself. A recent Buzzfeed article reports that brands like Walmart, Macys and Gap are eschewing the term "personalization" in favor of "relevancy." Why? There are a couple of reasons. First, with the amount of contextually relevant data now available to marketers, the term personalization seems dated, limited and even "invasive and robotic," according to the article. Second, brands are very aware of not crossing the line between relevant and creepy. "

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The Three Mobile Email Techniques

The Three Mobile Email Techniques

Did you know that sometimes your users will open email on a mobile device? I know, it was a shock to me too. But here we are in 2015, and after at least 5 “the year(s) of mobile email”, we’ve mostly got past the idea that we have to at least do something to consider this.

There’s plenty of stats and reasons why mobile is important – we won’t focus on those here (though, for the record, it’s around 55% opening on mobile for the average audience). However I have seen a bit of misinformation and confusion around mobile email design lately, so I thought it’d be useful to look at the three main approaches to improve the experience for mobile users.

Spoiler alert: the best approach is to adopt all three.

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Bill McCloskey
Good read Elliot! All the three techniques makes sense. It would be good to see more marketers practicing one of these instead of ... Read More
Monday, 18 May 2015 10:06
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Deliverability, Engagement, and the Theory of Email Marketing

Deliverability, Engagement, and the Theory of Email Marketing

Ever since the final session at EEC 2015, it’s been a seismic few weeks for the email community when it comes to understanding deliverability from the perspective of the inbox providers. In that session, a seemingly innocuous question from yours truly turned what would have been a worthy, but predictable panel on deliverability featuring 4 major inbox providers (AOL, Comcast, Gmail and Outlook.com) into one of the most controversial and talked about panels in the history of the EEC.

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MAAWG Sender Best Common Practices

MAAWG Sender Best Common Practices

Download the 2015 MAAWG Sender Best Common Practices White Paper

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Dela is Right

Dela is Right

"EEC15 proved that Dela and the people who have discovered that sending more results in higher sales - despite the misgivings of a large part of our email community – is absolutely right."

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Measuring Success in Mobile Email

Measuring Success in Mobile Email

We need to talk about how we measure success when it comes to mobile email. The email experience today is miles apart from the one ten years ago – there are mobile phones, tablets (is that a mobile device or not?), watches, laptops – yet on the most part we are still using the same success metrics.

This isn’t going to be an article about design tips or how to add “the responsive code”.

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Why Mobile Matters More Than Ever

Why Mobile Matters More Than Ever

Quick: What’s one thing everyone reading this article has in common (other than this article?) We all have a smartphone. Furthermore, I’m fairly certain we’ve all used a smartphone today, either to check email or go on the Internet or both. You might even be reading this on a smartphone. Smartphones and mobile devices have become so prevalent that you can’t walk down the street or into a restaurant without seeing one in use.

We know this as consumers. We live it every day at work and at home, with our colleagues and our families. But are we acting on this knowledge as marketers?

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Valentine's Day Emails that Offer More than a Shopping Experience

Valentine's Day Emails that Offer More than a Shopping Experience

"The best tips I can give you this holiday season is to spur your creativity with example of past programs that did more than offered shopping experiences. Given it’s less than a month out, it’s still not too late to use your brand as the experience vs. selling products to augment the experience. Not everyone has a power brand like Tiffany’s. "

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Nine Great Ways to Fall in Love with Email Again

Nine Great Ways to Fall in Love with Email Again

"Email. It’s “antiquated,” always on the verge of dying and if you ask what the internet thinks of email marketing you will find that 74.9% find it negative. Yet 66% of B2C marketing professionals still maintain that email is the most effective channel to reach and engage customers. Our job as email marketers is to continually drive engagement and grow this high ROI channel. This Valentine’s Day let’s get back to the basics and take a look at nine great best practices we can follow to fall in love with email again."

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Look East: Email Marketing Challenges in China

Look East: Email Marketing Challenges in China

When looking to China, and in excess of a half billion consumer mailboxes , it is no surprise email marketers will identify substantial opportunity, this should be balanced with the understanding the landscape is very different to anywhere else in the world.  It is certainly not a simple matter of transferring your experience gained in North America, Europe or even Asia-Pacific and applying that to the mainland Chinese market.

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How to Begin Marketing in China

How to Begin Marketing in China

Marketing in China offers several opportunities. The overall market huge and wealth is on the rise – two factors that are especially attractive to international companies. That said, marketing in China can differ significantly from marketing in the U.S. as well as many other Western countries. Email marketing, in particular, offers specific challenges not common in the rest of the world.

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Four keys to a Kick-Ass Email Program

Four keys to a Kick-Ass Email Program

I’ve been lucky in my career – I’ve been brought in three different times to turn around and/or grow an email program. Two were (and are) rousing successes. Let’s just call the other one... a valuable test.

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Email Marketing Inspiration for 2015

Email Marketing Inspiration for 2015

"Here’s what’s on the 2015 “to-do” list of these top marketers, and should probably be on yours as well."

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Closed-Loop ROI: The "Holy Grail" of Retail Mobile Marketing

Closed-Loop ROI: The "Holy Grail" of Retail Mobile Marketing

The practice of marketing has long searched for the ideal, one-to-one, marketer-customer communication channel – one that would allow two-way conversations and deliver masses of critical customer information back to the marketer. For marketers everywhere, this would be the marketing “Holy Grail.”

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