In the early days of mass advertising, customer trust was a tagline – "The most trusted name in widgets!"   But brands didn't do much to earn that trust or prove they had it. Thankfully, things have changed over the last 100 years or so. Data privacy and security are now everyone's...

Is it just me, or does it feel like a hoard of lawyers has invaded the inbox? I can’t even count the number of email messages from CEOs I never heard from telling me how important the wellbeing of their employees and their customers is. Or how they are now taking...