"Problem: How do you deal with, and lead, the changes in an organization? Answer: You understand the process of change and apply it to the situation and person."
"The challenge that sales folks face in the email space is differentiating between competitive vendors. It’s hard to do. It’s made more complex by the fact that many times the buyers don’t do a good enough job of identifying their needs and truly understanding the core variables that each vendor brings to the table. The reality is that all of the ESP’s can handle sending email and sending it well. Trying to differentiate between basic features that accomplish this table stakes task isn’t going to yield insight for the buyer. Understanding which sales team is bringing you value, versus the one who is interested in winning the commodity race, can have a huge impact on your decision making."
"For the past few years, I’ve had a front row seat to the content marketing revolution. I bought into it hook, line, and sinker. Indeed, a decade ago, I was trying to convince clients to create more video content because “with instantaneous, worldwide distribution, every company is a publisher, broadcaster, and entertainer.” I’m sure many of you had similar conversations."
"When we started this team almost 8 years ago, we were just trying to easily automate our email conversations and scale globally. Looking back on it now, I can see the phases of development to our current model. And, I can see where we are headed."
"Advertisements are like wrinkles: every day they appear in places you don’t want to see them, and once they are there they never go away (on their own). So to contemplate the death of any advertising medium is a fool’s errand. I have been called worse."
"Are companies now relying more on their social media specialists to handle customer service complaints than their customer service departments? Does it take a customer “going public” with their complaints to get proper service?"
"How do you develop 80+ users to become your company’s trusted advisors on using your automation tool, developing corporate strategy, and managing ongoing media evolution? "
"Sales teams at most ESP’s are comprised of a sales leader and a sales engineer who are assigned to your project. That sales team has been onsite and meeting with a large number of prospects and has been exposed to a wide variety of problems on the client side. How unique do you consider the data integration issue from your CRM to your email tool to be? How differentiated is the problem you may have getting IT to develop an API, or to have the marketing team cut down on the time it takes to proof and approve the creative for a campaign? For most of us that sell, the answer is not very unique at all."
"Google’s recent redesign of Gmail has created unprecedented hand-wringing and blog writing. And for good reason. People’s cheese got moved. Hard earned spots in Priority inboxes got lost. But it was the flies in the soup that made everyone give this new place a bad review."
"Not long ago, I was involved in a RFP where it was evident that the project’s champion, who was advocating changing providers, did not have universal support from her team. The conflict that existed internally in their company played out in front of my team as we sat in the 3 hour presentation and watched various players from the prospect disagree on major issues that would impact the entire project. Not only was their clear and open hostility from the opposing points of view, but the variety of needs that were being expressed would completely cause the RFP and its focus to be revamped. Essentially, the field of prospective vendors may not have been aligned to the buyers’ final needs."
My father owned a kitchen and bath showroom on 7th Avenue in the Chelsea neighborhood of Manhattan. He ran the business from when he was a young man to when he retired a few years ago. While he was cordial with people just browsing his store, he would drop everything when a paying customer walked in. If he hadn’t heard from a customer in a while, he would reach out with a phone call. Putting the customer first and always staying in touch are principles that have stuck with me throughout my professional career.
"While our subscribers sign up for emails to save money on products/services, keep up with industry trends or simply to be entertained, those of us in the industry usually have ulterior motives when opting in to an email list. I subscribe to hundreds of emails - and to email subscription services like Milled, Mailboxr, Patroneer and The Swizzle - so I can keep swipe files on everything from copy to design to offers and more."
"Today, I am going to switch gears to a more tactical focus by sharing where video in email is supported, specific techniques and tools you can use to maximize your in-email video coverage, and best practices you can use to create compelling subscriber experiences."
"For over a decade, marketers were told that the only way to implement video in email campaigns was to include a link in the email pointing to a video playing on a landing page. Placing a video in the email message itself was looked upon as a fool’s errand at best, or the precursor to disastrous deliverability and subscriber experiences at worst. "
"In today’s post, I outline how the landscape has shifted in the world of video in email, and why more marketers are embracing this tactic now than ever before. "
I've spent most of my career writing and speaking about online marketing. But today I want to write about something that is unique to the Brick and Mortar store experience. Something that can't be replicated in an online enviornment. I want to talk about why I shop Macy's.
Influencer Anna Yeaman shares her tips on properly setting the "Viewport" for mobile messaging on the Iphone:
The Safari browser on the iPhone uses a 980px wide viewport. This means any layout less than 980px wide, will appear zoomed out when viewed on the web.