"When your organization goes through change, it means you have to re-align your business leaders, your teams, your vendors and sometimes, your customers. What steps can you take to get back on track once you realize you are not aligned? "

"Personalization is touted in email circles as a positive. I tell clients all the time that including a recipient's first name and other personal details in a message has been shown to increase engagement. But there are times when personalization can be creepy."

"What do you want to accomplish this year in your email program? Sounds simple right? "

In this journey, many of us have had a lot of different jobs and worn different hats. I've had more than most. Recently I made a list of all the jobs I've had. Believe or not, here it is: I worked as a Sprout Farmer. I have been a grave digger...

"The question is, if everyone wants to test, then why isn’t everyone testing? The answer is that testing is simple in concept but really, really hard to execute. But not for the reasons you think."

"Marketers, service providers and app developers alike must protect their data no matter where it resides. This includes holding service providers accountable by demanding they adopt the best practices available."

As we start a new year, let's take a look at Christmas emails past. The 2013 holiday season was filled with promotional emails galore. Here are a few that caught my attention.

"Problem: How do you deal with, and lead, the changes in an organization? Answer: You understand the process of change and apply it to the situation and person."

As email marketers, we cringe over what can possibly go wrong with our deployments - typos, broken images, broken links. And we lose sleep at night over the even bigger bloopers - missing or expired promo codes, products that sell out before the promotion is over, website glitches and more.

"Back in September I wrote a post for this blog about the mindset of great email marketers: that they are always looking at the data and using the quantitative results to improve their future performance."

"The challenge that sales folks face in the email space is differentiating between competitive vendors. It’s hard to do. It’s made more complex by the fact that many times the buyers don’t do a good enough job of identifying their needs and truly understanding the core variables that each vendor brings to the table. The reality is that all of the ESP’s can handle sending email and sending it well. Trying to differentiate between basic features that accomplish this table stakes task isn’t going to yield insight for the buyer. Understanding which sales team is bringing you value, versus the one who is interested in winning the commodity race, can have a huge impact on your decision making."

"It amazes me how many companies start email “strategies” without putting much thought into the impact of a poor, or typically complete lack of, planning. It’s not easy to start emailing customers, potential customers or subscribers, or to add new campaigns to existing channel strategy – but, it all starts with understanding what they want followed by consistency."

"For the past few years, I’ve had a front row seat to the content marketing revolution. I bought into it hook, line, and sinker. Indeed, a decade ago, I was trying to convince clients to create more video content because “with instantaneous, worldwide distribution, every company is a publisher, broadcaster, and entertainer.” I’m sure many of you had similar conversations."

"Here’s the problem I have with segmentation…most of it – for email marketers – has yet to show that it actually pays in either increased sales or increased customer engagement. People seem to feel that segmentation is good, yet have little proof that it makes a difference. As an email marketer…I like proof."

"When we started this team almost 8 years ago, we were just trying to easily automate our email conversations and scale globally. Looking back on it now, I can see the phases of development to our current model. And, I can see where we are headed."

"The holidays aren’t just about retail. It’s a great reason to connect with subscribers from B2B through Financial as most everyone enjoys some holiday wishes. "

"Basketball season is upon us (and the holiday season), and as a fan of the sport, I was reading about John Wooden who is widely considered the best collegiate basketball coach in history, and one of the best coaches in any sport ever. I walked away thinking that managing and email program is a great deal like coaching a basketball team. Both require the mastery of fundamental skills, dedication, focus, and practice."

"Progressive profiling is hailed as a marketing technique that boosts lead generation, improves marketing intelligence, generates more conversions, and helps you gain more information about subscribers over time."

Progressive profiling is hailed as a marketing technique that boosts lead generation, improves marketing intelligence, generates more conversions, and helps you gain more information about subscribers over time.

Wow. It’s like listening to a commercial for Ginsu knives: “And that’s not all!”

Progressive profiling isn’t all bad, but it isn’t as good as a Ginsu knife commercial would have you believe either. Here are some guidelines for when to use it, and when to look for other tactics.

Progressive Profiling Works When…

If first impressions are lasting impressions, then the welcome email is key to subscriber engagement. A welcome email - or series of emails - sets the brand tone and sets expectations of things to come.

"With more revenue still offline than online those brands that have a physical presence can score over the pure digital brands by thinking digitally offline too."