The Ho-Ho and Ho-Hum of this season's Holiday Email Campaigns

The Ho-Ho and Ho-Hum of this season's Holiday Email Campaigns

As we start a new year, let's take a look at Christmas emails past. The 2013 holiday season was filled with promotional emails galore. Here are a few that caught my attention.

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Move Your Organization through the Process of Change

Move Your Organization through the Process of Change

"Problem: How do you deal with, and lead, the changes in an organization? Answer: You understand the process of change and apply it to the situation and person."

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When Things Go Wrong: Handling Apology Emails

When Things Go Wrong: Handling Apology Emails

As email marketers, we cringe over what can possibly go wrong with our deployments - typos, broken images, broken links. And we lose sleep at night over the even bigger bloopers - missing or expired promo codes, products that sell out before the promotion is over, website glitches and more.

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Analytics and Easy, Actionable Tips for Email List Conversion

Analytics and Easy, Actionable Tips for Email List Conversion

"Back in September I wrote a post for this blog about the mindset of great email marketers: that they are always looking at the data and using the quantitative results to improve their future performance."

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From the Sales Side: What makes a successful Sales Pro

From the Sales Side: What makes a successful Sales Pro

"The challenge that sales folks face in the email space is differentiating between competitive vendors. It’s hard to do. It’s made more complex by the fact that many times the buyers don’t do a good enough job of identifying their needs and truly understanding the core variables that each vendor brings to the table. The reality is that all of the ESP’s can handle sending email and sending it well. Trying to differentiate between basic features that accomplish this table stakes task isn’t going to yield insight for the buyer. Understanding which sales team is bringing you value, versus the one who is interested in winning the commodity race, can have a huge impact on your decision making."

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3 Ways to Impact Engagement with Analysis

3 Ways to Impact Engagement with Analysis

"It amazes me how many companies start email “strategies” without putting much thought into the impact of a poor, or typically complete lack of, planning. It’s not easy to start emailing customers, potential customers or subscribers, or to add new campaigns to existing channel strategy – but, it all starts with understanding what they want followed by consistency."

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The Flip-side of Content Marketing

The Flip-side of Content Marketing

"For the past few years, I’ve had a front row seat to the content marketing revolution. I bought into it hook, line, and sinker. Indeed, a decade ago, I was trying to convince clients to create more video content because “with instantaneous, worldwide distribution, every company is a publisher, broadcaster, and entertainer.” I’m sure many of you had similar conversations."

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Email Segmentation’s Enemy Is Math

Email Segmentation’s Enemy Is Math

"Here’s the problem I have with segmentation…most of it – for email marketers – has yet to show that it actually pays in either increased sales or increased customer engagement. People seem to feel that segmentation is good, yet have little proof that it makes a difference. As an email marketer…I like proof."

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Recent Comments
Guest — Jaffer Ali
Bob, you are of course correct. As one's costs go down, the less segmentation really matters...until attrition becomes the metric ... Read More
Thursday, 07 November 2013 16:34
Guest — Tom Winchell
The logic works if a marketer looks at a single campaign/deployment. What is lost in this analysis is the cost of an opt out which... Read More
Friday, 08 November 2013 16:36
Jordie van Rijn
Hi Bob, We are talking about “dividing your contacts into groups to be able to market better”. Well sometimes people are doing the... Read More
Friday, 08 November 2013 17:56
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The Evolution of a Global Demand Center

The Evolution of a Global Demand Center

"When we started this team almost 8 years ago, we were just trying to easily automate our email conversations and scale globally. Looking back on it now, I can see the phases of development to our current model. And, I can see where we are headed."

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Trick or Tip? Holiday Email Strategy from Howl to Ho-Ho-Ho

Trick or Tip? Holiday Email Strategy from Howl to Ho-Ho-Ho

"The holidays aren’t just about retail. It’s a great reason to connect with subscribers from B2B through Financial as most everyone enjoys some holiday wishes. "

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How to be an Email coach

How to be an Email coach

"Basketball season is upon us (and the holiday season), and as a fan of the sport, I was reading about John Wooden who is widely considered the best collegiate basketball coach in history, and one of the best coaches in any sport ever. I walked away thinking that managing and email program is a great deal like coaching a basketball team. Both require the mastery of fundamental skills, dedication, focus, and practice."

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Does Progressive Profiling Really Work?

Does Progressive Profiling Really Work?

"Progressive profiling is hailed as a marketing technique that boosts lead generation, improves marketing intelligence, generates more conversions, and helps you gain more information about subscribers over time."

Progressive profiling is hailed as a marketing technique that boosts lead generation, improves marketing intelligence, generates more conversions, and helps you gain more information about subscribers over time.

Wow. It’s like listening to a commercial for Ginsu knives: “And that’s not all!”

Progressive profiling isn’t all bad, but it isn’t as good as a Ginsu knife commercial would have you believe either. Here are some guidelines for when to use it, and when to look for other tactics.

Progressive Profiling Works When…

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You had me at Hello: Welcome Messages with “WOW” Factor

You had me at Hello: Welcome Messages  with “WOW” Factor

If first impressions are lasting impressions, then the welcome email is key to subscriber engagement. A welcome email - or series of emails - sets the brand tone and sets expectations of things to come.

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Five Ways Brands are Building Email Lists offline

Five Ways Brands are Building Email Lists offline

"With more revenue still offline than online those brands that have a physical presence can score over the pure digital brands by thinking digitally offline too."

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Guest — Craig Swerdloff
Great tips Tim. I tweeted this in spite of the reference to one of our competitors.
Thursday, 17 October 2013 17:15
Tim Watson
Thanks Craig... sorry about the competitor reference. It was in the context of the particular client. I've used your service too f... Read More
Friday, 25 October 2013 06:52
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Is Email the Cinderella of Your Marketing?

Is Email the Cinderella of Your Marketing?

After over a decade in successful use there is abundant proof that email is not only the connective tissue of all data-driven marketing but also the revenue-producing juggernaut of digital efforts. Yet despite claiming the highest ROI of all direct marketing channels at 28.5%1, the highest driver of online conversions2and the number two spot (second only to search) in new customer acquisition3 email marketing is still too often swept out of sight, called upon only when we need miracles worked. In my nearly 15 years of experience with the channel, I am too frequently surprised and dismayed that email is not receiving nearly the attention and investment it economically deserves.

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Is Email List Rental Dead?

Is Email List Rental Dead?

"Advertisements are like wrinkles: every day they appear in places you don’t want to see them, and once they are there they never go away (on their own). So to contemplate the death of any advertising medium is a fool’s errand. I have been called worse."

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Email Authentication – You’re probably doing it wrong.

Email Authentication – You’re probably doing it wrong.

"Email Authentication has been around for many years now, over a decade already, and yet I still see many companies doing it wrong. Sure, you’re likely publishing your SPF, Sender ID records, possibly one of or both DKIM and Domain Keys, but probably only because your ESP forced you to."

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Is Social Media Replacing Good Customer Service

Is Social Media Replacing Good Customer Service

"Are companies now relying more on their social media specialists to handle customer service complaints than their customer service departments? Does it take a customer “going public” with their complaints to get proper service?"

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Tips from a Consultant: Using Maslow to understand the Needs of your client.

Tips from a Consultant: Using Maslow to understand the Needs of your client.

"Anyone in marketing knows that the one constant within any marketing team, whether internal teams, clients, vendors, etc., is ego."

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You've hired them! Now, how do they become a trusted advisor?

You've hired them! Now, how do they become a trusted advisor?

"How do you develop 80+ users to become your company’s trusted advisors on using your automation tool, developing corporate strategy, and managing ongoing media evolution? "

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